本标准已于 2021年01月22日在上海市市场监督管理局登记，登记号 T/311848310107F6432021 ICS号： 93.080.99 中国标准文献分类号 ：R 18 团 体 标 准 T/CSCA120036 -2020 桥梁运维服务规范 Bridge operation and maintenance service specification 2020-12-02 发布 2 0 2 0-12-02 实施 上海市认证协会 发 布 全国团体标准信息平台 I 目 次 前 言................................ ................................ ................................ ................................ ................................ ................................ ....II 引 言................................ ................................ ................................ ................................ ................................ ................................ .. III 1 范围 ................................ ................................ ................................ ................................ ................................ ................................ ........ 1 2 规范性引用文件 ................................ ................................ ................................ ................................ ................................ .................. 1 3 术语和定义 ................................ ................................ ................................ ................................ ................................ ........................... 1 4 服务主体要求 ................................ ................................ ................................ ................................ ................................ ...................... 2 4.1 资质要求 ................................ ................................ ................................ ................................ ................................ ........................ 2 4.2 企业文化 ................................ ................................ ................................ ................................ ................................ ........................ 2 4.3 商业信誉 ................................ ................................ ................................ ................................ ................................ ........................ 2 4.4 管理体系 ................................ ................................ ................................ ................................ ................................ ........................ 3 5 服务提供保障 ................................ ................................ ................................ ................................ ................................ ...................... 3 5.1 服务人员 ................................ ................................ ................................ ................................ ................................ ........................ 3 5.2 服务设施 ................................ ................................ ................................ ................................ ................................ ........................ 5 5.3 服务环境 ................................ ................................ ................................ ................................ ................................ ........................ 5 5.4 服务技术平台 ................................ ................................ ................................ ................................ ................................ ............... 6 6 服务提供 ................................ ................................ ................................ ................................ ................................ ............................... 6 6.1 服务策划 ................................ ................................ ................................ ................................ ................................ ........................ 6 6.2 服务过程 ................................ ................................ .......................